TERMS AND CONDITIONS

Estimates

All prices for works are offered on a time and materials basis only.

We will do our best, using our skill and experience, to estimate prices as accurately as possible, however unless an extremely thorough examination of the vessel has been conducted, customers are advised that further works may well become necessary and these additional works are not included in any provisional estimate.

Any working hours spent providing detailed work schedules, cost estimates, or project planning are chargeable at the normal hourly rate.

Confirmation of Request to Attend

A confirmation of request to attend form will be provided and must be returned, signed and dated by the customer prior to the commencement of any works. The customer’s signature will be deemed as acceptance of our full terms and conditions of business.

We will provide the customer with an updated cost estimate and work orders as soon as is reasonably possible, and we will only proceed with the further works upon written authorisation from the customer, and/or required funds.

The customer is responsible for any hours and materials supplied up to that date, and any addition hours and materials.

Cancellation

You have the right to cancel the contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the date of signature on the confirmation to attend form.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement i.e., a letter sent by post or e-mail.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling by you.

We will make the reimbursement without undue delay, and no later than:

a) 14 days after the day we receive back from you and goods supplied, or

b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event you will not incur any fees as a result of the reimbursement.

Payments

All invoices for goods supplied and services rendered become due on date of invoice.

We reserve the right to request payments in advance to cover the costs of materials to be ordered and supplied.

All goods supplied to the customer, whether installed on a vessel, or not, remain the property of Steve Hill Marine until all invoices have been paid.

We reserve a general right (A General Lien) to detain any vessel or goods supplied until all outstanding amounts have been settled.

Guarantee

All works, and materials supplied by us, carry a 12-month parts and labour guarantee, in addition to the customers statutory rights.

We will only be liable for defects in workmanship or materials or equipment supplied only during this 12-month period, and only when promptly notified to us.

We accept no liability for any consequential losses, or loss of use, or income from any vessel.

Upon notification by the customer to us of any alleged defects, we will investigate within a reasonable time scale any such issues, and will promptly offer repairs, or employ such outside contractors as we see fit, however any remedial works undertaken by the customer or his agents without our express consent will invalidate this guarantee.

Maritime law entitles us in some circumstances to obtain a lien against a vessel to recover unpaid debts. Such action may invoke the “arrest” of a vessel through the courts, and its eventual sale by the court.